DELIVERY AND SHIPPING POLICY

1. Order Processing

Orders placed through the CAMP CITY website are processed after payment confirmation. Order preparation times may vary depending on product availability, order volume, and product specifications.

Products requiring custom production or a special procurement process may have different delivery timelines. In such cases, the estimated delivery times specified for the relevant products will apply.

2. Shipping and Delivery Times

Orders are shipped to the delivery address provided by the customer during checkout through an appropriate shipping carrier. Estimated delivery times may vary depending on the delivery address, destination country, and operating conditions of the shipping carrier.

Public holidays, weekends, weather conditions, peak periods, customs procedures, and operational disruptions caused by shipping carriers may affect delivery times.

Orders can be tracked using the tracking information provided after dispatch, where available.

3. Shipping Fees

Shipping fees are calculated according to the delivery address, destination country, package size, weight, and selected shipping service. Applicable shipping fees are displayed during checkout or communicated to the customer before the order is finalized.

For international orders, shipping fees, customs duties, import taxes, and any other charges applicable in the destination country are the responsibility of the recipient. These charges may vary depending on the laws and customs regulations of the destination country. The recipient is responsible for paying any such additional charges that may arise upon delivery.

4. Important Information Upon Delivery

Customers are advised to inspect the outer packaging upon delivery. If the package shows visible signs of tearing, crushing, tampering, or other damage, the customer should request that the condition be documented with the delivery personnel, where possible, and notify CAMP CITY Customer Service.

If any product damage or missing items are discovered, taking photographs of the product and packaging and sending them to Customer Service may help with the assessment of the issue.

5. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery addresses and contact details when placing an order. Incorrect or incomplete information may delay delivery or prevent the shipment from being delivered.

If the delivery address or contact details need to be changed before dispatch, customers should contact CAMP CITY Customer Service.

6. Undelivered Orders

Shipments that cannot be delivered because the recipient is unavailable, the address is incorrect, or the shipping carrier's delivery requirements are not met will be handled in accordance with the carrier's procedures.

In such cases, customers are advised to check their shipment tracking information and contact Customer Service if necessary.

For international shipments, delivery may also be affected by customs procedures, import requirements, or other regulations in the destination country.

7. Returns

For defective or faulty products, returns must be sent via Sürat Kargo. The responsibility for return shipping costs for defective or faulty products will be assessed in accordance with applicable legislation and the relevant return conditions. Customers should contact CAMP CITY Customer Service before using a different shipping carrier.

For returns of non-defective products under the right of withdrawal, the return shipping cost is borne by the buyer, in accordance with applicable return conditions and legislation.

For returns from outside Türkiye, shipping fees, customs charges, and other return-related costs will be assessed in accordance with applicable legislation and the relevant return conditions. Before initiating a return, customers should contact CAMP CITY Customer Service for information about the return address and procedure.

For further details regarding returns and the right of withdrawal, please refer to the Distance Sales Agreement and the relevant Preliminary Information Form published on the website.

8. Contact Information

For questions regarding delivery, shipment tracking, or orders, please contact us using the details below.

Brand: CAMP CITY
Company Name: ATS Kamp Malzemeleri İthalat İhracat San. ve Tic. Ltd. Şti.
Address: Şehit Osman Avcı Mahallesi, Kaplan Caddesi No: 16 C, Türkiye
Telephone: +90 506 506 22 67
Email: [email protected]
Website: www.campcity.com.tr

At CAMP CITY, we strive to ensure that your orders reach you safely and smoothly.